Who we are
Protecting your privacy is a priority for us. Our Privacy policy explains how we collect, store and use your personal information. When you use https://www.electradford.com (“the website”), you are agreeing to the terms in this policy. We also ask that you review our terms of service document.
What personal data we collect and why we collect it
We collect your name, billing address, email address, comments and your phone number if you schedule a consultation session. We collect this information to:
- complete products and services you order
- communicate with you regarding your consultation appointment
- answer your request we receive from our contact us page form
- improve our content and services from the comments your leave on our blog
- add you to our email list to send you correspondence
Log Data
When you visit our website some information is automatically collected such as your IP address, kind of browser, the pages of your website you visit and the time spent on these pages.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We collect the information you submit on our contact forms to respond to visitor’s inquiry. We use the information to improve our services and content on our website to be communicate clearly with visitors.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Some services we use add cookies to track the performance of our website content, products and services.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google analytics and Jetpack which tracks our site’s traffic but not browser information.
Who we share your data with
We do not rent, sell or share your personal information to third party sellers for marketing purposes. We will only share your information if we are legally obligated. We do have third party-services where your information is stored to provide products and services such as:
- MailChimp: Our email service sends correspondence on our behalf and store your name and email address.
- Google Analytics anonymously tracks our traffic and use visitor non-personal information. We use this information to improve our website content and services only.
- Acuity Scheduling: Our appointment schedule service stores your name, email and phone number. We use this service for our calendar appointments.
- Samcart: Our shopping cart stores your name, email and phone number for data of purchases you initiate on the website.
- PayPal: Our secure payment processing service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. All emails we send give you the option to unsubscribe at any time from our MailChimp list.
Where we send your data
Visitor comments may be checked through an automated spam detection service. (check with Bluehost)
Your Contact Information
PO Box 1060
Mabelvale, AR 72103
865-383-0864
Additional information
How we protect your data
Although we cannot guarantee that a breach will never happen, we follow the security guidelines of the Internet. We have a security sockets layer (SSL) certificate on our website as well as other security features. We also perform regular maintenance on our website to maintain the safety and security of our data.
What data breach procedures we have in place
We do everything we can to prevent security breaches but we are unable to guarantee that a breach will never happen. In the unfortunate event that our system is breached, we will notify you if a breach occurs and your personal information is affected. We will also report security hacks to the proper authorities.
What third parties we receive data from
We receive anonymous browser information from Google analytics and Jetpack plugin.
What automated decision making and/or profiling we do with user data
The information we receive from our third party analytic reports, we use to connect with and serve our visitors better. This means we pay attention to the traffic resources that lead our audience to the site and to enhance our site visitors’ user experience.
Industry regulatory disclosure requirements
We reserve the right to and we do update our Privacy policy as needed. Please visit our privacy policy and terms of service page regularly to be aware of any changes.